Relations with customers and prospects

In serialising chapters from the 1948 book Your Public Relations since October 2013, I have been struck by the relevance of the authors’ thinking and practice, often in total contrast to arguments that PR today is more strategic than in the past. The ten chapters featured so far seem to counter the progressive perspective of PR’s history. The next chapter, discussed in this post, however, is different and feels remarkably old-fashioned in many respects. Its...

Buzzwords: Much sound and fury, but signifying little

A two-nation blended cocktail chat dissecting buzzwords in the current vernacular By Toni Muzi Falconi and Helen Slater Our global professional community has tried to change its public relations nomenclature at least since the fifties of the last century, under the notion that a name change can help. As Shakespeare’s Juliet Capulet says of Romeo Montagu, “Tis but thy name that is my enemy … be some other name! What’s in a name? That which...

Director Roundtable: Stakeholder Expectations and the 21st Century Board

PR Conversations founder, Toni Muzi Falconi is taking part in a fascinating ‘Director Roundtable‘ event being held in collaboration with the NYU school of continuing and professional studies on 28 February. The other speakers are: Richard Edelman, president and CEO, Edelman James Grunig, Professor Emeritus, University of Maryland Emilio Galli Zugaro, Head of Group Communications, Allianz This event looking at Stakeholder Expectations and the 21st Century Board builds on the book: Global Stakeholder Relationships Governance:...

Public Relations for Small Business

J.T. Lewis, Jr., president of Lewis Welding & Engineering Corporation was the author of the third chapter in the 1948 US book, edited by Glenn and Denny Griswold, Your Public Relations (being serialised here with monthly posts). It is interesting that the focus on PR for small business has such a prominent place in the book. The argument put forward by Mr Lewis who operated a small plant in Bedford, Ohio, employing 261 workers, was...

Management's Stake in Public Relations

Harry A. Bullis, chairman of the board of General Mills Inc, was a champion of “the importance of public relations as a basic policy-making function’ according to Glenn and Denny Griswold, editors of the 1948 US book, Your Public Relations, which I’m reproducing as a series of monthly blog posts. Bullis is stated as believing “public relations is good business and that it deserves a position in management thinking alongside production, distribution and finance.” The...

Action learning – NYU students develop opening address

PR Conversations contributor, the Italian professional and scholar, Toni Muzi Falconi, has just presented his latest thinking and processes in an opening session of a two day workshop in Brazil (August 27/28), under the title:’Towards an effective infrastructure for global stakeholder relationships governance’ (click for the presentation and notes). Toni involved six students in preparing his presentation – and in this post, we share their thoughts on the experience, along with their future expectations from...

Is the PR lunch dead?

When’s the last time you enjoyed a traditional PR lunch? Not necessarily the three hour marathons of legend where enough wine was consumed to keep a small vineyard in business, but one where you met with a contact, probably a member of the media, to talk about ideas, share some gossip/intelligence and do that all important, relationship building, which included a meal in a proper restaurant. If you can’t readily remember – and aren’t suffering...

Selecting stakeholder groups for effective communication in the 21st-Century

As an employee relations (or internal communication) professional, how do you specifically identify your stakeholders? What approach and methods do you adopt and how do you implement them appropriately in order to communicate clearly? A guest interview and conversation between Toni Muzi Falconi and Rachel Miller Recently Toni Muzi Falconi approached PR Conversations about some of his current examinations regarding alternative approaches to communicating with stakeholders. It was determined the most effective method to understand...

Grunig PR Masterclass: Insight into diversity and excellence

This post offers a video recording of a recent lecture given by Larissa and James Grunig at New York University – courtesy of Toni Muzi Falconi, who kindly introduces the video below. In addition, Heather Yaxley provides a brief overview of the highlights of the lecture. We extend our thanks to James, Larissa and Toni for offering the video to PR Conversations.   Introduction by Toni Muzi Falconi A few years ago, PR Conversations published...

PRoust Questionnaire: Léa Werthman

The PRoust Questionnaire provides a quick insight into a public relations practitioner’s interests and point of view, as well as his or her professional beliefs and values. If you are not familiar with the original 19th-century Proust Questionnaire, please see details at the end of this post. PRoust Questionnaire answers from Léa Werthman: 1. What is your most striking characteristic as a PR practitioner? I am known for my enthusiasm and passion. 2. What is...