Posted on PR Vision

Challenges and risk mitigation for PR when the crisis root is social

When reviewing case studies in recent years regarding problems or issues that held the attention of the general public and media caused by or on social media, most can be attributed to internal company errors in human judgment (many associated with social inexperience or marketing miscues). Although I’d opine very few things relate to the type of true corporate crisis as detailed in Part I, this type of “social media based event” can or does...

Posted on PR Vision

Crisis, what social PR and communication crisis? A rationale

Crisis communication and risks “managed” through social public relations and communication Although the number of “gotcha” crises erupting on social, as well as stupidity of unthinking and unbridled employees appear to be lessening (likely as a result of formal social media policies and guidelines being instituted), it can’t be ignored that more and more companies, whether by choice or necessity, are including a “social” component into integrated communication efforts—mainly because social channels are where so...

Posted on PR Sense

Influence behaviours: create social business guidelines valued as an employee resource

What are the advantages of making something a collaborative effort and promoting the terminology of “resource?” External and internal communication specialists in a communicative organization understand the significance and impact of the name given to a document. Even more important than its title, who holds accountability for its creation and how many areas have input and influence on resulting internal behaviours and external outcomes. Ask any corporate communicator: Collaborative efforts are always more valued by...

Posted on PR Mediums

Evolve, grow and pitch your social public relations to the right platforms and audiences

One of the advantages of social public relations is how organizational profile can increase beyond self-hosted brand journalism to platforms owned and operated by others as a result of mindful choices by both parties—the information-sharing relationship and opportunity regarding original content is more equal than the gatekeeper role, and independent reporting and financial filtering goals, of traditional media. I don’t mean simply product or service marketing or promotion, i.e., sales copy masquerading as information. Beyond...