Social sniff test: engaging employees as advocates or treating them as commercial commodities?

Some weighty conversations with subject experts: Debating employee engagement in a healthy corporate culture versus an amplified trend to “suggest” a program of socializing, whereby “employee brands” or “advocates” post marketing messages on their personal accounts (similar to native advertising). The communicative, socialized organization In December 2012, in my Access Byte column, I detailed what constituted a “communicative organization” (i.e., ones with a robust yet fluid structure), both externally and internally. I quoted Dave Gray,...

Crisis, what social PR and communication crisis? A rationale

Crisis communication and risks “managed” through social public relations and communication Although the number of “gotcha” crises erupting on social, as well as stupidity of unthinking and unbridled employees appear to be lessening (likely as a result of formal social media policies and guidelines being instituted), it can’t be ignored that more and more companies, whether by choice or necessity, are including a “social” component into integrated communication efforts—mainly because social channels are where so...