Making sense of the impact of social media on crisis communication

An MA thesis focused on making sense of the impact of social media on crisis communication By Tegan Ford Given the number of crisis situations gaining high-profile attention through social media, I decided to look at how the addition of social media to crisis scenarios has disrupted the field of corporate communications. This research forms the foundation of my Masters of Arts in Communications program at Carleton University. This post looks at my thesis findings to...