Getting serious about PR crisis case studies

Whenever an organisation experiences a ‘crisis’ (or more commonly an incident of lesser magnitude), it is invariably jumped upon as a PR disaster by the online PR pundits who cannot resist the opportunity to criticise how the situation was handled. The view is almost always: “I wouldn’t have done it like that”, accompanied by a list of rules which, in the opinion of the supposed PR expert, should have been followed. Rarely is any research...

We need bigger ambitions in public relations

Last year I wrote about ‘excellence‘ suggesting that PR needs to stretch beyond specified performance standards or comparative pre-eminence. I’ve been thinking about this during my recent hours spent marking student work – and when looking at the winners of various PR industry awards.  My conclusion is that I’d like to see much bigger ambitions than I currently see in most such work. Abandon grading One idea is to abandon all percentage marks or grades...

Looking for excellence in public relations

What exactly does ‘excellence’ mean in public relations? Is it something to be achieved by anyone following a particular approach (as implied by the Model of Excellence), or demonstrated by those recognised by the industry (such as winners of the CIPR Excellence Awards)? My dictionary equates the term with ‘extremely good’ or ‘pre-eminent; which are different things. The former suggests excellence is a performance standard – a level to be reached that is probably acknowledged...

Why don't PR Awards walk the talk on evaluation?

The Barcelona Declaration of Measurement Principles for public relations have been discussed and even endorsed by professional bodies and industry publications around the world – but there’s little evidence of “walking the talk” if you look at the Award programmes they run. In particular, use of AVE is neither prohibited nor penalised whilst a lack of clear, measurable objectives (ideally based on research) as noted in a post by Sean Williams, compounds the limitations of...